Home · Customer portal

The customer portal

Give every customer a window into their freight — so they stop calling your dispatchers for updates.

Login without passwords

Customers log in with a magic link sent to their email, or a PIN you give them — no passwords to forget, no accounts for your staff to manage. Each customer sees only their own shipments: nothing of yours, nothing of anyone else's.

What the customer sees

Their active shipments with current status, the full history of completed trips, and every proof-of-delivery photo attached to their freight — downloadable, so a disputed delivery ends with a photo instead of an argument. Invoices and statements sit in the same place, which means the "send me the invoice again" email stops arriving too.

Why it matters for a small fleet

A five-truck company cannot staff a customer-service desk. The portal is that desk: it answers "where is my container?" at midnight without waking anyone. Customers who can check themselves call less, pay faster, and stay longer — and your dispatchers get their mornings back.

Where it works

Capability	Customer portal	Office (web)
Track own shipments	Yes	All shipments
Download POD photos	Yes	Yes
View invoices and statements	Yes	Yes — created here
Magic-link / PIN login	Yes	Password login
Book new shipments	Request only	Dispatch confirms

Limits worth knowing

Customers see only shipments you have linked to their account — unlinked history stays invisible.
The portal shows status updates as dispatch and drivers record them; it does not add GPS tracking.
Magic links expire after use; a customer who loses access asks you for a new one.
The portal interface is Vietnamese.

See the portal as a customer would

We'll open a sample customer login so you can click through tracking, POD downloads and statements.